- Conversion fails after you specify the source and attempt to move to the next step in the Conversion wizard.
- You receive the following error:
Cannot open file, since the file is too big.
- The conversion may fail when the destination is select instead of the source as the condition is checked during both operations.
- The log files show the following error:
Underlying file system does not support that big files.
Certain network protocols (such as SMB, NFS), or networked devices such as a NAS or file server (UNC) may not allow read or write operations on files over 2GB. In addition, the file system that is local to the device may lack large file support, such as the FAT32 file system.
When a networked source is selected, Converter attempts to determine if the source or destination file system supports files over 2GB. Even if the file system is capable, certain aspects of the networking protocol may not pass this information to Converter and therefore prevent proper detection. To avoid possible corruption of the files, Converter issues this error message and aborts the process instead of risking data integrity even if the file system truly supports the file size.
To work around this issue, move the source files to a different file system, use a different network protocol, or copy the files to the local file system to run the conversion.