Deploying ThinApp 4.0 packages using an Active Directory policy fails

Posted on 12:49 PM by Bharathvn

Symptoms:

  • The application may install normally when manually installed.
  • When the computer is started it indicates that it is installing the software ThinApp packages assigned to the computer policy however when the user logs in, none of the applications have been installed.
  • ThinApp packages assigned to a computer using an Active Directory policy fail to install automatically.
  • The following events appears in the Event Log:
    • Event ID 102
      The install of application "Package Name" from policy "Policy Name" failed. The error was The installation source for this product is not available. Verify that the source exists and that you can access it.
    • The reinstall of application (VMware ThinApp) from policy Virtual Desktops failed. The error was : The installation source for this product is not available. Verify that the source exists and that you can access it.
    • The removal of the assignment of application (VMware ThinApp) from policy Virtual Desktops succeeded.
  • Solution

This issue occurs when the NT Authority/System user is being used to access the ThinApp .MSI package file from a network share. This account cannot be used to access a network share managed by a domain. The package fails to install because it cannot be access by the computer for installation.
To resolve this issue, create a network shared folder to store the .MSI package files and assign read access rights to the Domain Computers security group.